Your accommodation has been prepared for your arrival, including a complimentary welcome package for you to enjoy.



– Turn on the TV.

– Select Neftlix on your remote control.

– Select the Lanzarote Retreats account.

The Neftlix account must always be connected. Do not log out of the account. If you have any problems, please contact a member of our staff.

Water: Tap water is perfect for washing and cooking, but we recommend using bottled water to drink.

Garbage and recycling: Garbage and recycling bins are located in the center of the car park. When leaving the property and going down the stairs, follow the road to the car park and you will find the containers on your right.

Mosquitoes: close the doors or windows at sunrise and especially sunset.

Change of sheets and towels: for guests staying more than 7 nights, there will be a change of sheets and towels in the middle of their stay. The date is written on your welcome card. Our cleaning crew has a key so they can get in.

Last day – Departure time is 10 am. Please leave the apartment tidy and

take out all the trash. If you would like cleaning at the end or during your stay, please let us know.